Support

Help and support

Whether you have a question about your account, need help with a feature, or want to report an issue, we are here to help.

What we can help with

• Account setup, login issues, and password recovery
• Subscription management, billing, and refunds
• Using HabitatOS features: animal records, care logging, habitat monitoring, and public passports
• Connecting third-party sensors (Govee, SensorPush, and others)
• Data export, account deletion, and privacy requests
• Bug reports and feature suggestions

Account and data requests

To request account deletion, data export, or exercise other privacy rights, email support@habitatos.io from the address associated with your account. You can also delete your account directly from the app through Settings. For full details, see our Data Deletion and Privacy Rights Policy.

Policies and legal

Our policies cover privacy, terms of use, subscriptions, data handling, and more. Visit the Legal & Policies hub for the full list.